Cerence AI
- Rank
- Score
- 130/149
- 30 out of 100
Cerence Inc. is an American multinational software company that develops artificial intelligence assistant technology primarily for automobiles. Founded in 2019 as the successor to the automotive division of Nuance Communications and headquartered in Burlington, Massachusetts, it builds in-car voice assistants and AI agents for carmakers.
Is Cerence AI safe?
Cerence AI scores 30 out of 100 and ranks 130 of 149, and the rating is low confidence. Its strongest category is Privacy, and its weakest category is Security.
How is Cerence AI scored?
Cerence AI is scored out of 100 on Safety (25%), Transparency (25%), Security (25%), and Privacy (25%). See how we score.
Safety framework
Average used24.4This outside rating doesn't cover this company, so the average of the companies it covers is used.
Pre-release testing
0Points for each confirmed yes.
- No
Was the model tested for dangerous capabilities, such as biological, chemical or cyber risks?
Company claim0/50No document found - No
Did an outside organisation test the model before release?
Company claim0/50No document found
Safety test results
Average used74.1This outside rating doesn't cover this company, so the average of the companies it covers is used.
Incident record
Not enough dataProtecting children
50Points for each confirmed yes.
- No
Does the model card report child-safety tests or safeguards?
Company claim0/50No document found - Yes
Does the privacy policy set a minimum age, or say the service is not directed at children?
Company claim50/50“Cerence's webpages are not directed at children or minors under the age of 13.”
cerence.com privacy policy (opens in a new tab) · 20 Oct 2026
Model documentation
0Points for each confirmed yes.
- No
Does the model card describe what the model can do?
Company claim0/25No document found - No
Does the model card report test results?
Company claim0/25No document found - No
Does the model card state the model's limitations?
Company claim0/25No document found - No
Does the model card describe safety safeguards?
Company claim0/25No document found
Training-data disclosure
Average used29.9This outside rating doesn't cover this company, so the average of the companies it covers is used.
Independent transparency index
Average used40.7This outside rating doesn't cover this company, so the average of the companies it covers is used.
Transparency reports
Average used25This outside rating doesn't cover this company, so the average of the companies it covers is used.
Public safety commitments
0Average of the commitments signed.
- No
Has it signed the EU code of practice for general-purpose AI?
Company claim0/100European Commission (opens in a new tab) · 14 Oct 2026 - No
Did it sign only the safety and security chapter?
Company claim0/50European Commission (opens in a new tab) · 14 Oct 2026 - No
Has it signed the Frontier AI Safety Commitments (Seoul 2024)?
Company claim0/100Frontier AI Safety Commitments (opens in a new tab) · 14 Oct 2026
Security programme and certifications
0Points for each confirmed yes.
- No
Is there a way to report security flaws, such as a bug bounty?
Company claim0/34No document found - No
Does it state it holds a SOC 2 Type II report?
Company claim0/33No document found - No
Does it state it holds ISO 27001 certification?
Company claim0/33No document found
Software vulnerabilities
Not enough dataData breaches
Not enough dataClear privacy policy
80Points for each confirmed yes.
- Yes
Does the privacy policy say what personal data is collected?
Company claim20/20“We may collect contact information including, but not limited to your name, email address, physical address, telephone number, employer, and…” MoreLess
“We may collect contact information including, but not limited to your name, email address, physical address, telephone number, employer, and job title.”
cerence.com privacy policy (opens in a new tab) · 20 Oct 2026 - No
Does the privacy policy say whether your data is used to train AI?
Company claim0/20cerence.com privacy policy (opens in a new tab) · 20 Oct 2026 - Yes
Does the privacy policy say how long data is kept?
Company claim20/20“We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Global Privacy Notice or other Ce…” MoreLess
“We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Global Privacy Notice or other Cerence Privacy Notices, unless a longer retention period is required or permitted for legal, auditing, or compliance purposes.”
cerence.com privacy policy (opens in a new tab) · 20 Oct 2026 - Yes
Does the privacy policy say who your data is shared with?
Company claim20/20“We may share Personal Information as well as aggregated, anonymous, or non-identifiable electronic data with vendors acting on our behalf.”
cerence.com privacy policy (opens in a new tab) · 20 Oct 2026 - Yes
Does the privacy policy explain your privacy rights?
Company claim20/20“Specifically, you may have the right to: Access your Personal Information, Correct any Personal Information that is inaccurate, Have your Pe…” MoreLess
“Specifically, you may have the right to: Access your Personal Information, Correct any Personal Information that is inaccurate, Have your Personal Information erased in certain circumstances, Restrict the processing of your Personal Information in certain circumstances, Obtain and reuse your Personal Information, Object to the processing of your Personal Information, and/or Lodge a complaint with a data protection supervisory authority”
cerence.com privacy policy (opens in a new tab) · 20 Oct 2026
Training-data defaults
0100 if training is opt-in only, 50 if you can opt out, 0 if neither.
- No
Is your data used for training only if you opt in?
Company claim0/100cerence.com privacy policy (opens in a new tab) · 20 Oct 2026 - No
Can you stop your data being used for training?
Company claim0/50cerence.com privacy policy (opens in a new tab) · 20 Oct 2026
Export and delete your data
100Points for each confirmed yes.
- Yes
Can you get a copy of your data?
Company claim50/50“Once we receive and confirm your request, we will disclose to you: • The categories of Personal Information we collected about you. • The ca…” MoreLess
“Once we receive and confirm your request, we will disclose to you: • The categories of Personal Information we collected about you. • The categories of sources from which we collected the Personal Information about you. • Our business or commercial purpose for collecting or disclosing that Personal Information. • The categories of third parties with whom we share that Personal Information. • The specific pieces of Personal Information we collected about you.”
cerence.com privacy policy (opens in a new tab) · 20 Oct 2026 - Yes
Can you delete your data?
Company claim50/50“Please note that although you may request that we delete your Personal Information, there are limitations to that request as may be necessar…” MoreLess
“Please note that although you may request that we delete your Personal Information, there are limitations to that request as may be necessary to fulfil an end-user request or service or as permitted by law.”
cerence.com privacy policy (opens in a new tab) · 20 Oct 2026
Privacy fines
Not enough dataIndependent privacy ratings
Average used52.9This outside rating doesn't cover this company, so the average of the companies it covers is used.
Risk governance
Average used26.6This outside rating doesn't cover this company, so the average of the companies it covers is used.
Regulator actions
Not enough dataCourt judgments
Not enough dataPrivacy contact and complaints
100Points for each confirmed yes.
- Yes
Is there a privacy contact, such as an email or a data protection officer?
Company claim50/50“If you would like to exercise any of the above rights, please contact us at privacy@cerence.com, and we will review your request.”
cerence.com privacy policy (opens in a new tab) · 20 Oct 2026 - Yes
Does it tell you that you can complain to a regulator?
Company claim50/50“Restrict the processing of your Personal Information in certain circumstances, Obtain and reuse your Personal Information, Object to the pro…” MoreLess
“Restrict the processing of your Personal Information in certain circumstances, Obtain and reuse your Personal Information, Object to the processing of your Personal Information, and/or Lodge a complaint with a data protection supervisory authority”
cerence.com privacy policy (opens in a new tab) · 20 Oct 2026
Score history
Newest first. Only days when the score changed are listed.
2 Nov 2026
Score 30
Method 2 Nov 2026
+1
23 Oct 2026
Score 29
Method 21 Oct 2026
+3 · Data fix
21 Oct 2026
Score 26
Method 21 Oct 2026
-3 · Method update
20 Oct 2026
Score 29
Method Not recorded
+3 · Reason not recorded
14 Oct 2026
Score 26
Method Not recorded
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