Character.AI

“Information you provide directly to us may concern you and others and may include: Identifiers, such as your name, email address, phone number, display name, or username; Demographic information, such as your date of birth and general geolocation information; Interests, such as categories like “Sports” or “Writing;” Your preferences based on account settings, use of the Services, or feedback on the Services (from which we can also create inferences); Financial information, such as payment information and other information collected through our payment processing vendors; Commercial information, such as purchases and transaction history; Your content you submit, such as chat communications, posted images or videos, biography description, and shared Characters; Voice data, including recordings of your voice, if you chose to use certain voice features; and Contents of communications with us, such as customer support messages.”

“We use information for the following purposes: Provide, administer, and operate the Services and our business; Generate and analyze inferences about use of the Services, such as your preferences and interests and trends about our Services (e.g., which portions of the Services are used most frequently, how users navigate the Services, and what our users like or do not like); Tailor the Services to your preferences and interests; Evaluate the success of advertising campaigns; Communicate with you, including to inform you about features or aspects of the Services we believe might be of interest to you; Communicate with you about changes to our terms, conditions, or policies; or to respond to your inquiries, comments, feedback, or questions; Analyze, maintain, improve, modify, customize, and measure the Services, including to train our artificial intelligence/machine learning models; Develop new features, algorithms and machine learning models, programs, and services; Provide advertising and recruit new users, including provision of tailored advertising; Authenticate your account credentials, as necessary to log you in to the Services and help protect the security of your account; Process payments; Detect and prevent fraud, criminal activity, or misuse of our Service, and to maintain the security of our IT systems, architecture, assets, customers, and networks; and Comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other parties, including to enforce our Terms of Service and any other agreements or policies.”

“We keep your information for the time necessary for the purposes for which it is processed or as otherwise described at the time the information is collected, unless a shorter retention period is required by law.”

“Vendors and Service Providers. We disclose information to employees, consultants, service providers, and other vendors who need access to such information to carry out work or perform services on our behalf, such as those who provide data storage, payment, technology support and services, customer service, analytics, fraud prevention, content moderation, legal services, and marketing and advertising services.”

“Depending on where you live and subject to applicable exceptions under local law, you may have the following rights: To request information about our processing of your personal information; To request access to and/or a copy of certain information we hold about you (including in a portable and/or machine-readable format); To object to how we process your personal information; To opt out of sales of personal information or targeted advertising; To update or correct your personal information; To request that we delete certain personal information we hold about you; To restrict how we process certain personal information about you; To request that we transfer your information to a third-party provider of services; To withdraw consent for the processing of your personal information, when under applicable laws you had previously provided consent; and The right not to be discriminated against for exercising your rights.”

“Depending on where you live and subject to applicable exceptions under local law, you may have the following rights: To request information about our processing of your personal information; To request access to and/or a copy of certain information we hold about you (including in a portable and/or machine-readable format); To object to how we process your personal information; To opt out of sales of personal information or targeted advertising; To update or correct your personal information; To request that we delete certain personal information we hold about you; To restrict how we process certain personal information about you; To request that we transfer your information to a third-party provider of services; To withdraw consent for the processing of your personal information, when under applicable laws you had previously provided consent; and The right not to be discriminated against for exercising your rights.”

“Depending on where you live and subject to applicable exceptions under local law, you may have the following rights: To request information about our processing of your personal information; To request access to and/or a copy of certain information we hold about you (including in a portable and/or machine-readable format); To object to how we process your personal information; To opt out of sales of personal information or targeted advertising; To update or correct your personal information; To request that we delete certain personal information we hold about you; To restrict how we process certain personal information about you; To request that we transfer your information to a third-party provider of services; To withdraw consent for the processing of your personal information, when under applicable laws you had previously provided consent; and The right not to be discriminated against for exercising your rights.”

“If you have any questions about our Privacy Policy or information practices, please visit our Help Center at support.character.ai, email us at privacy@character.ai, or submit a request at https://support.character.ai/hc/en-us/requests/new.”