Decagon
- Rank
- Score
- 68/149
- 43 out of 100
Decagon AI, Inc. is an American artificial intelligence company that develops conversational AI agents for customer service. It was founded in 2023 by Jesse Zhang and Ashwin Sreenivas and is headquartered in San Francisco, California, with additional offices in New York City and London.
Is Decagon AI agents safe?
Decagon AI agents scores 43 out of 100 and ranks 68 of 149, and the rating is low confidence. Its strongest category is Security, and its weakest category is Transparency.
How is Decagon AI agents scored?
Decagon AI agents is scored out of 100 on Safety (25%), Transparency (25%), Security (25%), and Privacy (25%). See how we score.
Safety framework
Average used24.4This outside rating doesn't cover this company, so the average of the companies it covers is used.
Pre-release testing
0Points for each confirmed yes.
- No
Was the model tested for dangerous capabilities, such as biological, chemical or cyber risks?
Company claim0/50No document found - No
Did an outside organisation test the model before release?
Company claim0/50No document found
Safety test results
Average used74.1This outside rating doesn't cover this company, so the average of the companies it covers is used.
Incident record
Not enough dataProtecting children
50Points for each confirmed yes.
- No
Does the model card report child-safety tests or safeguards?
Company claim0/50No document found - Yes
Does the privacy policy set a minimum age, or say the service is not directed at children?
Company claim50/50“The Service is not intended for use by anyone under 18 years of age.”
decagon.ai privacy policy (opens in a new tab) · 20 Oct 2026
Model documentation
0Points for each confirmed yes.
- No
Does the model card describe what the model can do?
Company claim0/25No document found - No
Does the model card report test results?
Company claim0/25No document found - No
Does the model card state the model's limitations?
Company claim0/25No document found - No
Does the model card describe safety safeguards?
Company claim0/25No document found
Training-data disclosure
Average used29.9This outside rating doesn't cover this company, so the average of the companies it covers is used.
Independent transparency index
Average used40.7This outside rating doesn't cover this company, so the average of the companies it covers is used.
Transparency reports
Average used25This outside rating doesn't cover this company, so the average of the companies it covers is used.
Public safety commitments
0Average of the commitments signed.
- No
Has it signed the EU code of practice for general-purpose AI?
Company claim0/100European Commission (opens in a new tab) · 14 Oct 2026 - No
Did it sign only the safety and security chapter?
Company claim0/50European Commission (opens in a new tab) · 14 Oct 2026 - No
Has it signed the Frontier AI Safety Commitments (Seoul 2024)?
Company claim0/100Frontier AI Safety Commitments (opens in a new tab) · 14 Oct 2026
Security programme and certifications
100Points for each confirmed yes.
- Yes
Is there a way to report security flaws, such as a bug bounty?
Company claim34/34“Contact: mailto:security@decagon.ai”
decagon.ai security contact (opens in a new tab) · 20 Oct 2026 - Yes
Does it state it holds a SOC 2 Type II report?
Company claim33/33“Decagon SOC 2 Type II Report”
trust.decagon.ai security page (opens in a new tab) · 23 Oct 2026 - Yes
Does it state it holds ISO 27001 certification?
Company claim33/33“Decagon ISO 27001 Certificate”
trust.decagon.ai security page (opens in a new tab) · 23 Oct 2026
Software vulnerabilities
Not enough dataData breaches
Not enough dataClear privacy policy
60Points for each confirmed yes.
- Yes
Does the privacy policy say what personal data is collected?
Company claim20/20“Personal information you may provide to us through the Service or otherwise includes: Contact data, such as your first and last name, saluta…” MoreLess
“Personal information you may provide to us through the Service or otherwise includes: Contact data, such as your first and last name, salutation, email address, mailing address, professional title and company name, and phone number.”
decagon.ai privacy policy (opens in a new tab) · 20 Oct 2026 - No
Does the privacy policy say whether your data is used to train AI?
Company claim0/20decagon.ai privacy policy (opens in a new tab) · 20 Oct 2026 - No
Does the privacy policy say how long data is kept?
Company claim0/20decagon.ai privacy policy (opens in a new tab) · 20 Oct 2026 - Yes
Does the privacy policy say who your data is shared with?
Company claim20/20“We may share your personal information with the following parties (or as otherwise described in this Privacy Policy, in other applicable not…” MoreLess
“We may share your personal information with the following parties (or as otherwise described in this Privacy Policy, in other applicable notices, or at the time of collection). Service providers. Third parties that provide services on our behalf or help us operate the Service or our business (such as hosting, information technology, customer support, email delivery, marketing, consumer research and website analytics).”
decagon.ai privacy policy (opens in a new tab) · 20 Oct 2026 - Yes
Does the privacy policy explain your privacy rights?
Company claim20/20“You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contactin…” MoreLess
“You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us.”
decagon.ai privacy policy (opens in a new tab) · 20 Oct 2026
Training-data defaults
0100 if training is opt-in only, 50 if you can opt out, 0 if neither.
- No
Is your data used for training only if you opt in?
Company claim0/100decagon.ai privacy policy (opens in a new tab) · 20 Oct 2026 - No
Can you stop your data being used for training?
Company claim0/50decagon.ai privacy policy (opens in a new tab) · 20 Oct 2026
Export and delete your data
0Points for each confirmed yes.
- No
Can you get a copy of your data?
Company claim0/50decagon.ai privacy policy (opens in a new tab) · 20 Oct 2026 - No
Can you delete your data?
Company claim0/50decagon.ai privacy policy (opens in a new tab) · 20 Oct 2026
Privacy fines
Not enough dataIndependent privacy ratings
Average used52.9This outside rating doesn't cover this company, so the average of the companies it covers is used.
Risk governance
Average used26.6This outside rating doesn't cover this company, so the average of the companies it covers is used.
Regulator actions
Not enough dataCourt judgments
Not enough dataPrivacy contact and complaints
50Points for each confirmed yes.
- Yes
Is there a privacy contact, such as an email or a data protection officer?
Company claim50/50“If you have questions about our practices or if you would like to exercise any privacy-related right that may be available to you depending…” MoreLess
“If you have questions about our practices or if you would like to exercise any privacy-related right that may be available to you depending upon applicable law, please contact us. Email: privacy@decagon.ai”
decagon.ai privacy policy (opens in a new tab) · 20 Oct 2026 - No
Does it tell you that you can complain to a regulator?
Company claim0/50decagon.ai privacy policy (opens in a new tab) · 20 Oct 2026
Score history
Newest first. Only days when the score changed are listed.
2 Nov 2026
Score 43
Method 2 Nov 2026
+1
28 Oct 2026
Score 42
Method 28 Oct 2026, update 2
-5 · combines both 28 Oct updates (28 Oct 2026 - Update 1 and 28 Oct 2026 - Update 2)
20 Oct 2026
Score 47
Method Not recorded
-