HeyGen
- Rank
- Score
- 42/149
- 49 out of 100
HeyGen is a generative AI company founded by Joshua Xu and Wayne Liang in 2020 and headquartered in Los Angeles. Its platform creates photo-realistic avatars from user-submitted photos and videos, along with a library of pre-made avatars and voices. Its products include video translation, the LiveAvatar product and an API for developers.
Is HeyGen safe?
HeyGen scores 49 out of 100 and ranks 42 of 149. Its strongest category is Privacy, and its weakest category is Transparency.
How is HeyGen scored?
HeyGen is scored out of 100 on Safety (25%), Transparency (25%), Security (25%), and Privacy (25%). See how we score.
No problems found in 1 public record. That is not proof.
Safety framework
Average used24.4This outside rating doesn't cover this company, so the average of the companies it covers is used.
Pre-release testing
0Points for each confirmed yes.
- No
Was the model tested for dangerous capabilities, such as biological, chemical or cyber risks?
Company claim0/50No document found - No
Did an outside organisation test the model before release?
Company claim0/50No document found
Safety test results
Average used74.1This outside rating doesn't cover this company, so the average of the companies it covers is used.
Incident record
70This check counts only when a source covers the company. With no events it holds the pillar, which is not proof of a clean record. Each recorded event takes points off the pillar, and serious or recent ones count most. Allegation checks, regulator actions and open investigations use half the severity load. AI Incident Database and AIAAIC Repository, last 24 months.
No events
AllegationAI Incident Database (opens in a new tab) · 12 Nov 2026
Protecting children
50Points for each confirmed yes.
- No
Does the model card report child-safety tests or safeguards?
Company claim0/50No document found - Yes
Does the privacy policy set a minimum age, or say the service is not directed at children?
Company claim50/50“Our Services are not intended for minors under the age of 18, and we do not knowingly collect personal information from children under 13.”
heygen.com privacy policy (opens in a new tab) · 20 Oct 2026
Model documentation
0Points for each confirmed yes.
- No
Does the model card describe what the model can do?
Company claim0/25No document found - No
Does the model card report test results?
Company claim0/25No document found - No
Does the model card state the model's limitations?
Company claim0/25No document found - No
Does the model card describe safety safeguards?
Company claim0/25No document found
Training-data disclosure
Average used29.9This outside rating doesn't cover this company, so the average of the companies it covers is used.
Independent transparency index
Average used40.7This outside rating doesn't cover this company, so the average of the companies it covers is used.
Transparency reports
Average used25This outside rating doesn't cover this company, so the average of the companies it covers is used.
Public safety commitments
0Average of the commitments signed.
- No
Has it signed the EU code of practice for general-purpose AI?
Company claim0/100European Commission (opens in a new tab) · 14 Oct 2026 - No
Did it sign only the safety and security chapter?
Company claim0/50European Commission (opens in a new tab) · 14 Oct 2026 - No
Has it signed the Frontier AI Safety Commitments (Seoul 2024)?
Company claim0/100Frontier AI Safety Commitments (opens in a new tab) · 14 Oct 2026
Security programme and certifications
67Points for each confirmed yes.
- Yes
Is there a way to report security flaws, such as a bug bounty?
Company claim34/34“Contact: mailto:security@heygen.com”
heygen.com security contact (opens in a new tab) · 20 Oct 2026 - Yes
Does it state it holds a SOC 2 Type II report?
Company claim33/33“We are SOC 2 Type II certified, reflecting our ongoing commitment to robust cybersecurity practices.”
heygen.com security page (opens in a new tab) · 20 Oct 2026 - No
Does it state it holds ISO 27001 certification?
Company claim0/33heygen.com security page (opens in a new tab) · 20 Oct 2026
Software vulnerabilities
Not enough dataData breaches
Not enough dataClear privacy policy
100Points for each confirmed yes.
- Yes
Does the privacy policy say what personal data is collected?
Company claim20/20“When you create an account, we collect your name, email address and account password.”
heygen.com privacy policy (opens in a new tab) · 20 Oct 2026 - Yes
Does the privacy policy say whether your data is used to train AI?
Company claim20/20“To train and enhance the models that power our products and services, including to make our avatar creation models more accurate.”
heygen.com privacy policy (opens in a new tab) · 20 Oct 2026 - Yes
Does the privacy policy say how long data is kept?
Company claim20/20“We only keep your personal information for as long as we need to provide our products and services as described in this Privacy Policy and/o…” MoreLess
“We only keep your personal information for as long as we need to provide our products and services as described in this Privacy Policy and/or for as long as we have your permission to keep it.”
heygen.com privacy policy (opens in a new tab) · 20 Oct 2026 - Yes
Does the privacy policy say who your data is shared with?
Company claim20/20“Affiliates. We may disclose information to our affiliates or others within our corporate group.”
heygen.com privacy policy (opens in a new tab) · 20 Oct 2026 - Yes
Does the privacy policy explain your privacy rights?
Company claim20/20“When you submit information via our Site, you may be given options to restrict our use of your information.”
heygen.com privacy policy (opens in a new tab) · 20 Oct 2026
Training-data defaults
50100 if training is opt-in only, 50 if you can opt out, 0 if neither.
- No
Is your data used for training only if you opt in?
Company claim0/100heygen.com privacy policy (opens in a new tab) · 20 Oct 2026 - Yes
Can you stop your data being used for training?
Company claim50/50“You may request to opt-out of this training and enhancement by contacting us at privacy@heygen.com.”
heygen.com privacy policy (opens in a new tab) · 20 Oct 2026
Export and delete your data
100Points for each confirmed yes.
- Yes
Can you get a copy of your data?
Company claim50/50“Upon request, we will provide you with access to the personal information that we hold about you.”
heygen.com privacy policy (opens in a new tab) · 20 Oct 2026 - Yes
Can you delete your data?
Company claim50/50“If you submit a request to delete your information, we strive to take steps to delete that information within 72 hours of your request, unle…” MoreLess
“If you submit a request to delete your information, we strive to take steps to delete that information within 72 hours of your request, unless we are required or permitted to retain such information under applicable law.”
heygen.com privacy policy (opens in a new tab) · 20 Oct 2026
Privacy fines
Not enough dataIndependent privacy ratings
Average used52.9This outside rating doesn't cover this company, so the average of the companies it covers is used.
Risk governance
Average used26.6This outside rating doesn't cover this company, so the average of the companies it covers is used.
Regulator actions
Not enough dataCourt judgments
Not enough dataPrivacy contact and complaints
100Points for each confirmed yes.
- Yes
Is there a privacy contact, such as an email or a data protection officer?
Company claim50/50“If you have any questions about our Services or this Privacy Policy, please email us at privacy@heygen.com.”
heygen.com privacy policy (opens in a new tab) · 20 Oct 2026 - Yes
Does it tell you that you can complain to a regulator?
Company claim50/50“If you think we have infringed applicable data privacy or protection laws, you can complain to your local data protection supervisory author…” MoreLess
“If you think we have infringed applicable data privacy or protection laws, you can complain to your local data protection supervisory authority in which you are based or where you think we have infringed data protection laws.”
heygen.com privacy policy (opens in a new tab) · 20 Oct 2026
Score history
Newest first. Only days when the score changed are listed.
2 Nov 2026
Score 49
Method 2 Nov 2026
-1
28 Oct 2026
Score 50
Method 28 Oct 2026, update 2
-2
23 Oct 2026
Score 52
Method 21 Oct 2026
+2
21 Oct 2026
Score 50
Method 21 Oct 2026
-2
20 Oct 2026
Score 52
Method Not recorded
-