Otter.ai
- Rank
- Score
- 87/149
- 38 out of 100
Otter.ai, Inc. is an American transcription software company based in Mountain View, California, founded in 2016 by Sam Liang and Yun Fu. It develops speech to text applications using artificial intelligence and machine learning, and its Otter software shows live captions and generates written transcriptions of meetings and conversations.
Is Otter safe?
Otter scores 38 out of 100 and ranks 87 of 149. Its strongest category is Privacy, and its weakest category is Transparency.
How is Otter scored?
Otter is scored out of 100 on Safety (25%), Transparency (25%), Security (25%), and Privacy (25%). See how we score.
Safety framework
Average used24.4This outside rating doesn't cover this company, so the average of the companies it covers is used.
Pre-release testing
0Points for each confirmed yes.
- No
Was the model tested for dangerous capabilities, such as biological, chemical or cyber risks?
Company claim0/50No document found - No
Did an outside organisation test the model before release?
Company claim0/50No document found
Safety test results
Average used74.1This outside rating doesn't cover this company, so the average of the companies it covers is used.
Incident record
69.3This check counts only when a source covers the company. With no events it holds the pillar, which is not proof of a clean record. Each recorded event takes points off the pillar, and serious or recent ones count most. Allegation checks, regulator actions and open investigations use half the severity load. AI Incident Database and AIAAIC Repository, last 24 months.
1 event
AllegationAI Incident Database (opens in a new tab) · 12 Nov 2026These are reports, not proven findings.
Date Event Severity 24 Feb 2025 AIID #1650 · Otter.ai Notetaker Allegedly Recorded Meeting Conversations Without Participants' Informed Consent and Used Data for AI Training24 Feb 2025 · Low (reported) Low (reported)
Protecting children
50Points for each confirmed yes.
- No
Does the model card report child-safety tests or safeguards?
Company claim0/50No document found - Yes
Does the privacy policy set a minimum age, or say the service is not directed at children?
Company claim50/50“The Service and Website are not targeted at children, and we do not knowingly collect Personal Information from children under the age of 13…” MoreLess
“The Service and Website are not targeted at children, and we do not knowingly collect Personal Information from children under the age of 13.”
otter.ai privacy policy (opens in a new tab) · 20 Oct 2026
Model documentation
0Points for each confirmed yes.
- No
Does the model card describe what the model can do?
Company claim0/25No document found - No
Does the model card report test results?
Company claim0/25No document found - No
Does the model card state the model's limitations?
Company claim0/25No document found - No
Does the model card describe safety safeguards?
Company claim0/25No document found
Training-data disclosure
Average used29.9This outside rating doesn't cover this company, so the average of the companies it covers is used.
Independent transparency index
Average used40.7This outside rating doesn't cover this company, so the average of the companies it covers is used.
Transparency reports
Average used25This outside rating doesn't cover this company, so the average of the companies it covers is used.
Public safety commitments
0Average of the commitments signed.
- No
Has it signed the EU code of practice for general-purpose AI?
Company claim0/100European Commission (opens in a new tab) · 14 Oct 2026 - No
Did it sign only the safety and security chapter?
Company claim0/50European Commission (opens in a new tab) · 14 Oct 2026 - No
Has it signed the Frontier AI Safety Commitments (Seoul 2024)?
Company claim0/100Frontier AI Safety Commitments (opens in a new tab) · 14 Oct 2026
Security programme and certifications
33Points for each confirmed yes.
- No
Is there a way to report security flaws, such as a bug bounty?
Company claim0/34No document found - Yes
Does it state it holds a SOC 2 Type II report?
Company claim33/33“Otter utilizes best practices to protect our customers’ data and works with independent experts to verify its security measures, and has ach…” MoreLess
“Otter utilizes best practices to protect our customers’ data and works with independent experts to verify its security measures, and has achieved SOC 2 Type 2 report against stringent standards.”
otter.ai security page (opens in a new tab) · 20 Oct 2026 - No
Does it state it holds ISO 27001 certification?
Company claim0/33otter.ai security page (opens in a new tab) · 20 Oct 2026
Software vulnerabilities
Not enough dataData breaches
Not enough dataClear privacy policy
100Points for each confirmed yes.
- Yes
Does the privacy policy say what personal data is collected?
Company claim20/20“When you create an account on our Services, you will be asked to provide your name, email, phone number, and a password, you may voluntarily…” MoreLess
“When you create an account on our Services, you will be asked to provide your name, email, phone number, and a password, you may voluntarily add a profile picture.”
otter.ai privacy policy (opens in a new tab) · 20 Oct 2026 - Yes
Does the privacy policy say whether your data is used to train AI?
Company claim20/20“Improve and monitor the Services, including training our proprietary AI technology on de-identified audio recordings and on transcriptions (…” MoreLess
“Improve and monitor the Services, including training our proprietary AI technology on de-identified audio recordings and on transcriptions (which may contain Personal Information)”
otter.ai privacy policy (opens in a new tab) · 20 Oct 2026 - Yes
Does the privacy policy say how long data is kept?
Company claim20/20“Otter.ai stores all Personal Information for as long as necessary to fulfill the purposes set out in this Policy, or for as long as we are r…” MoreLess
“Otter.ai stores all Personal Information for as long as necessary to fulfill the purposes set out in this Policy, or for as long as we are required to do so by law or in order to comply with a regulatory obligation.”
otter.ai privacy policy (opens in a new tab) · 20 Oct 2026 - Yes
Does the privacy policy say who your data is shared with?
Company claim20/20“We may disclose your Personal Information to various categories of vendors and service providers we rely on in the provision of the Services…” MoreLess
“We may disclose your Personal Information to various categories of vendors and service providers we rely on in the provision of the Services, as well as additional third parties in certain circumstances described below.”
otter.ai privacy policy (opens in a new tab) · 20 Oct 2026 - Yes
Does the privacy policy explain your privacy rights?
Company claim20/20“You have the right to confirm whether we process your Personal Information, access the Personal Information we hold about you, and to receiv…” MoreLess
“You have the right to confirm whether we process your Personal Information, access the Personal Information we hold about you, and to receive an explanation of how we use it and the third parties or categories of third parties to whom such Personal Information is disclosed.”
otter.ai privacy policy (opens in a new tab) · 20 Oct 2026
Training-data defaults
0100 if training is opt-in only, 50 if you can opt out, 0 if neither.
- No
Is your data used for training only if you opt in?
Company claim0/100otter.ai privacy policy (opens in a new tab) · 20 Oct 2026 - No
Can you stop your data being used for training?
Company claim0/50otter.ai privacy policy (opens in a new tab) · 20 Oct 2026
Export and delete your data
100Points for each confirmed yes.
- Yes
Can you get a copy of your data?
Company claim50/50“You have the right to receive, in a structured, commonly used and machine-readable format, Personal Information that you have provided to us…” MoreLess
“You have the right to receive, in a structured, commonly used and machine-readable format, Personal Information that you have provided to us if we process it on the basis of our contract with you, or with your consent, or to request that we transfer such Personal Information to a third party.”
otter.ai privacy policy (opens in a new tab) · 20 Oct 2026 - Yes
Can you delete your data?
Company claim50/50“Erasure. You have the right to request for your Personal Information to be erased or deleted.”
otter.ai privacy policy (opens in a new tab) · 20 Oct 2026
Privacy fines
Not enough dataIndependent privacy ratings
Average used52.9This outside rating doesn't cover this company, so the average of the companies it covers is used.
Risk governance
Average used26.6This outside rating doesn't cover this company, so the average of the companies it covers is used.
Regulator actions
Not enough dataCourt judgments
Not enough dataPrivacy contact and complaints
100Points for each confirmed yes.
- Yes
Is there a privacy contact, such as an email or a data protection officer?
Company claim50/50“For inquiries or complaints regarding this Policy, please first contact us at privacy@otter.ai and we will endeavor to deal with your compla…” MoreLess
“For inquiries or complaints regarding this Policy, please first contact us at privacy@otter.ai and we will endeavor to deal with your complaint as soon as possible.”
otter.ai privacy policy (opens in a new tab) · 20 Oct 2026 - Yes
Does it tell you that you can complain to a regulator?
Company claim50/50“This is without prejudice to your right to launch a claim with a data protection authority.”
otter.ai privacy policy (opens in a new tab) · 20 Oct 2026
Score history
Newest first. Only days when the score changed are listed.
2 Nov 2026
Score 38
Method 2 Nov 2026
-2
28 Oct 2026
Score 40
Method 28 Oct 2026, update 2
-1
23 Oct 2026
Score 41
Method 21 Oct 2026
+2
21 Oct 2026
Score 39
Method 21 Oct 2026
-2
20 Oct 2026
Score 41
Method Not recorded
+2
14 Oct 2026
Score 39
Method Not recorded
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