ServiceNow
- Rank
- Score
- 10/149
- 54 out of 100
ServiceNow is an American software company headquartered in Santa Clara, California, founded by Fred Luddy. It sells a cloud platform for business workflows with built-in generative AI, and its AI research team develops and publishes the open Apriel family of reasoning and multimodal language models.
Is Apriel safe?
Apriel scores 54 out of 100 and ranks 10 of 149. Its strongest category is Security, and its weakest category is Transparency.
How is Apriel scored?
Apriel is scored out of 100 on Safety (25%), Transparency (25%), Security (25%), and Privacy (25%). See how we score.
Safety framework
Average used24.4This outside rating doesn't cover this company, so the average of the companies it covers is used.
Pre-release testing
0Points for each confirmed yes.
- No
Was the model tested for dangerous capabilities, such as biological, chemical or cyber risks?
Company claim0/50huggingface.co (opens in a new tab) · 20 Oct 2026 - No
Did an outside organisation test the model before release?
Company claim0/50huggingface.co (opens in a new tab) · 20 Oct 2026
Safety test results
Average used74.1This outside rating doesn't cover this company, so the average of the companies it covers is used.
Incident record
Not enough dataProtecting children
50Points for each confirmed yes.
- No
Does the model card report child-safety tests or safeguards?
Company claim0/50huggingface.co (opens in a new tab) · 20 Oct 2026 - Yes
Does the privacy policy set a minimum age, or say the service is not directed at children?
Company claim50/50“We do not knowingly collect personal data from anyone under the age of 16.”
servicenow.com privacy policy (opens in a new tab) · 20 Oct 2026
Strong written policies; outside evidence is weaker.
Model documentation
75Points for each confirmed yes.
- Yes
Does the model card describe what the model can do?
Company claim25/25“With significantly improved text and image reasoning capabilities, Apriel-1.6 achieves competitive performance against models up to 10x its…” MoreLess
“With significantly improved text and image reasoning capabilities, Apriel-1.6 achieves competitive performance against models up to 10x its size.”
huggingface.co (opens in a new tab) · 20 Oct 2026 - Yes
Does the model card report test results?
Company claim25/25“Benchmark: Average Score, Apriel-1.6-15B-Thinker: 53.62, Apriel-1.5-15B-Thinker: 46.56, GPT OSS 120B: 52.56, DeepSeek R1 0528: 51.92, Gemini…” MoreLess
“Benchmark: Average Score, Apriel-1.6-15B-Thinker: 53.62, Apriel-1.5-15B-Thinker: 46.56, GPT OSS 120B: 52.56, DeepSeek R1 0528: 51.92, Gemini 2.5 Flash (Sep): 50.71, GPT 5 mini (high): 62.58, Claude 4.5 Sonnet (thinking): 60.37, o3-mini (high): 48.85”
huggingface.co (opens in a new tab) · 20 Oct 2026 - Yes
Does the model card state the model's limitations?
Company claim25/25“Factual accuracy: May produce incorrect, misleading, or outdated content. Outputs should be verified before use in critical contexts.”
huggingface.co (opens in a new tab) · 20 Oct 2026 - No
Does the model card describe safety safeguards?
Company claim0/25huggingface.co (opens in a new tab) · 20 Oct 2026
Training-data disclosure
0Average of two independent training-data checks: the Stanford index and an academic grading of EU AI Act training-data summaries.
- 0
EU AI Act training-data summary grades (AI Accountability Lab)
Independent sourceAI Accountability Lab (opens in a new tab) · 10 Nov 2026
Independent transparency index
Average used40.7This outside rating doesn't cover this company, so the average of the companies it covers is used.
Transparency reports
Average used25This outside rating doesn't cover this company, so the average of the companies it covers is used.
Public safety commitments
50Average of the commitments signed.
- Yes
Has it signed the EU code of practice for general-purpose AI?
Company claim100/100“ServiceNow”
European Commission (opens in a new tab) · 14 Oct 2026 - No
Did it sign only the safety and security chapter?
Company claim0/50European Commission (opens in a new tab) · 14 Oct 2026 - No
Has it signed the Frontier AI Safety Commitments (Seoul 2024)?
Company claim0/100Frontier AI Safety Commitments (opens in a new tab) · 14 Oct 2026
Security programme and certifications
100Points for each confirmed yes.
- Yes
Is there a way to report security flaws, such as a bug bounty?
Company claim34/34“Contact: https://hackerone.com/servicenow-disclosure”
servicenow.com security contact (opens in a new tab) · 20 Oct 2026 - Yes
Does it state it holds a SOC 2 Type II report?
Company claim33/33“SOC 2 Type II”
trust.servicenow.com security page (opens in a new tab) · 23 Oct 2026 - Yes
Does it state it holds ISO 27001 certification?
Company claim33/33“ISO 27001:2022”
trust.servicenow.com security page (opens in a new tab) · 23 Oct 2026
Software vulnerabilities
Not enough dataData breaches
Not enough dataClear privacy policy
80Points for each confirmed yes.
- Yes
Does the privacy policy say what personal data is collected?
Company claim20/20“We collect several types of information from and about Data Subjects that broadly fall into the following categories: Information we collect…” MoreLess
“We collect several types of information from and about Data Subjects that broadly fall into the following categories: Information we collect from you: When filling out forms on our Website (including without limitation, name, mailing address, email address, and telephone number).”
servicenow.com privacy policy (opens in a new tab) · 20 Oct 2026 - No
Does the privacy policy say whether your data is used to train AI?
Company claim0/20servicenow.com privacy policy (opens in a new tab) · 20 Oct 2026 - Yes
Does the privacy policy say how long data is kept?
Company claim20/20“We will retain your personal data if we have a business need to do so or for as long as is needed to fulfil the purposes outlined in this Pr…” MoreLess
“We will retain your personal data if we have a business need to do so or for as long as is needed to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required by law (for example, to comply with applicable legal, tax, or accounting requirements).”
servicenow.com privacy policy (opens in a new tab) · 20 Oct 2026 - Yes
Does the privacy policy say who your data is shared with?
Company claim20/20“We may disclose your personal information to certain third parties, including our marketing and advertising providers, in ways that could be…” MoreLess
“We may disclose your personal information to certain third parties, including our marketing and advertising providers, in ways that could be considered a ‘sale’ or ‘share’ (for purposes of cross-context behavioral advertising) of your personal information or the use of your personal information for targeted advertising.”
servicenow.com privacy policy (opens in a new tab) · 20 Oct 2026 - Yes
Does the privacy policy explain your privacy rights?
Company claim20/20“You have the right to appeal if we deny your request to exercise your rights of access, correction, deletion, or portability.”
servicenow.com privacy policy (opens in a new tab) · 20 Oct 2026
Training-data defaults
0100 if training is opt-in only, 50 if you can opt out, 0 if neither.
- No
Is your data used for training only if you opt in?
Company claim0/100servicenow.com privacy policy (opens in a new tab) · 20 Oct 2026 - No
Can you stop your data being used for training?
Company claim0/50servicenow.com privacy policy (opens in a new tab) · 20 Oct 2026
Export and delete your data
100Points for each confirmed yes.
- Yes
Can you get a copy of your data?
Company claim50/50“You have the right to request the portability of your personal information.”
servicenow.com privacy policy (opens in a new tab) · 20 Oct 2026 - Yes
Can you delete your data?
Company claim50/50“You have the right to request that we delete the personal information that we have collected about you. You can exercise that right by visit…” MoreLess
“You have the right to request that we delete the personal information that we have collected about you. You can exercise that right by visiting our “Your Privacy Choices” link, calling our toll-free number at 1 858 345 1444, or by contacting us at privacy@servicenow.com.”
servicenow.com privacy policy (opens in a new tab) · 20 Oct 2026
Privacy fines
Not enough dataIndependent privacy ratings
Average used52.9This outside rating doesn't cover this company, so the average of the companies it covers is used.
Risk governance
Average used26.6This outside rating doesn't cover this company, so the average of the companies it covers is used.
Regulator actions
Not enough dataCourt judgments
Not enough dataPrivacy contact and complaints
100Points for each confirmed yes.
- Yes
Is there a privacy contact, such as an email or a data protection officer?
Company claim50/50“You can exercise that right by contacting us at privacy@servicenow.com.”
servicenow.com privacy policy (opens in a new tab) · 20 Oct 2026 - Yes
Does it tell you that you can complain to a regulator?
Company claim50/50“You have the right to complain to a data protection authority if you are unhappy about our collection and use of your personal data.”
servicenow.com privacy policy (opens in a new tab) · 20 Oct 2026
Score history
Newest first. Only days when the score changed are listed.
2 Nov 2026
Score 54
Method 2 Nov 2026
+1
28 Oct 2026
Score 53
Method 28 Oct 2026, update 2
-6 · combines both 28 Oct updates (28 Oct 2026 - Update 1 and 28 Oct 2026 - Update 2)
23 Oct 2026
Score 59
Method 21 Oct 2026
+3 · Data fix
21 Oct 2026
Score 56
Method 21 Oct 2026
-4 · Method update
20 Oct 2026
Score 60
Method Not recorded
+4 · Reason not recorded
14 Oct 2026
Score 56
Method Not recorded
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